Know when clients are unhappy before they tell you

Delight connects to your project management and email tools to monitor client health in real-time. AI-powered sentiment analysis detects deteriorating relationships 60-90 days before churn happens.

Everything you need to protect client relationships

Health Score Dashboard

See every client's satisfaction at a glance with AI-calculated health scores. Green, amber, and red status makes it instant to spot who needs attention.

AI Sentiment Analysis

Claude AI analyses email tone, project comments, and communication patterns to detect dissatisfaction before it becomes explicit.

Early Warning Alerts

Get real-time alerts when a client's health score drops, response times increase, or sentiment turns negative.

Churn Prediction

AI-powered predictions identify at-risk clients and provide specific action plans, talking points, and risk factors.

PM Tool Integration

Connects to Asana, Monday.com, ClickUp, and Teamwork. Monitors task activity, comments, approvals, and engagement.

Email Monitoring

Analyses Gmail and Outlook communications for tone shifts, response delays, CC patterns, and distancing language.

Signals we detect that predict churn

Research shows these patterns appear 60-90 days before a client leaves

Response times increasing
Message length shrinking
Tone shifting from casual to formal
CC'ing leadership on routine emails
Fewer comments on deliverables
Delayed approvals on milestones
Declining task creation or requests
Requesting raw data or account access
Cancelling or shortening meetings
Using distancing language ('your team' vs 'our project')

Stop losing clients to preventable churn

68% of clients leave because agencies aren't proactive enough. Delight gives you the early warning system to fix that.

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