Privacy policy

Who operates Delight

Delight is a client relationship monitoring application operated by Mersudin Forbes Digital. Contact mersudin@mersudinforbes.com about this policy, your account or a data request. Agencies use Delight to review communication, client health signals and upcoming meetings within their own workspace.

Information we access

We process your account name and email address, workspace membership, client and contact details, service information and monthly values that you provide. Connecting Google lets Delight read the account information, Gmail messages and Google Calendar information that you authorise. These permissions are read-only: Delight does not use them to send email, change your inbox or create, edit or delete Google Calendar events.

How Gmail information is used

Delight looks for communication involving your configured client contacts and domains. Message text is processed in memory to identify sentiment, requests, response times and other relationship signals. Delight stores message identifiers, sender and recipient details, timestamps, selected keywords, analysis results and, when email summaries are enabled, a short paraphrased summary. It does not retain a full copy of the email body. Workspace filtering can exclude domains and messages containing specified words.

How Calendar information is used

Delight reads your accessible calendars and matches meeting attendees to client contacts or configured client domains. It stores matched meeting details, including title, description, dates, times, attendees, calendar identifiers, source links and status, so your workspace can show upcoming meetings and changes. You can choose how far ahead upcoming events appear.

Service providers and AI processing

Supabase provides account authentication and database storage, and Vercel hosts the application. The database and application functions are configured in London. Where AI features are enabled, relevant message text or derived client signals are sent to Anthropic to generate the requested summaries or analysis. Processing by these providers may involve infrastructure outside the UK. AI results can be inaccurate and should be checked against the original communication.

Google data is used to provide Delight's visible client monitoring features. We do not sell Google user data, use it for advertising or use it to train general-purpose AI models. We restrict its use and sharing in accordance with the Google API Services User Data Policy, including its Limited Use requirements. Access for support or troubleshooting requires your permission, except where needed for security or legal obligations.

Who can see workspace information

Authorised members of your agency workspace can see the client records, signals, summaries and meetings stored there. Your workspace administrator controls invitations and membership. Connect only accounts you are authorised to use and inform relevant colleagues and clients about your agency's processing of their information.

Retention, disconnection and deletion

Stored workspace information remains available while needed to provide the service or until it is deleted. Workspace retention preferences can be configured in Integrations; changing a preference or disconnecting Google does not itself immediately erase existing records. You can stop further Google access in your Google account connections. Contact us to request access, correction, export or deletion of your stored information, including previously imported Google data. We may need to verify the request and retain limited information where required by law. Copies in provider backups may remain for their backup retention period.

Cookies and security

Delight uses authentication cookies to keep you signed in and browser storage for preferences such as appearance. Access to workspace records is restricted by authenticated membership. Keep your sign-in details secure and tell us promptly if you suspect unauthorised access.

Changes and contact

We will update this page when our practices change. Material changes to how connected Google data is used will be explained before that use begins, with renewed permission where required. Send privacy questions or requests to mersudin@mersudinforbes.com.